Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty only applies to defects which have arisen solely from faulty materials or workmanship, this does not apply to other defects which may have arisen as a result of, without limitation, the following:
Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact us. Our experienced customer service personnel will professionally deal with your enquiry.
| Material / Finish | Residential Warranty | Commercial Warranty | Outdoor Suitability | Comments |
|---|---|---|---|---|
| Workmanship of products (grates/ channels) | 10 years | 10 years | As applicable | Requests for service due to tea staining cannot be accepted by Stormtech, as it is a result of faulty installation or inappropriate maintenance. To reduce the risk of superficial staining or tea staining, please refer to the applicable product care statement above. Individual sites and situations can have dramatically different requirements for maintenance. The grates and channels must be kept clean, and corrosion reducer/inhibitors may need to be regularly applied. If the grates are used in or around pools Stormtech recommend the grates are electropolished regardless of the type of pool water used. |
| Stainless Steel | 10 Years | 10 Years | Yes | It is guaranteed that the stainless steel material provided is 316 grade stainless steel (or 304 grade if specified). |
| uPVC | 10 Years | 10 Years | Grey uPVC only | uPVC channel and fittings are virgin material (Black PVC only sutable for indoors) |
| Electropolishing | 10 Years | 10 Years | Yes | Electropolishing is recommended for all installations within 5 km of the ocean or other saltwater environments, as well as for all pool applications. Electropolishing helps reduce the risk of tea staining caused by exposure to salt and chlorine.Requests for service due to tea staining cannot be accepted by Stormtech, as it is a result of faulty installation or inappropriate maintenance. |
| Electroplating Metallic Finish | 5 Years | 6 months | No | The supplied product is supplied in a condition that is not intended to the final finish. Electroplating with a metal such as copper, brass or bronze, the coating will tarnish and change over time with use. Stormtech cannot take any responsibility for variations in colour with the ageing process. Digital images of colours may vary from the finished product. Colours selected can vary in hue and batches produced at different times will be slightly different. Excludes products installed in external situations (courtyards, pools. etc). |
| PVD coating (Physical Vapour Deposition) | 5 Years | 6 months | Yes | Excluding scratches and blemishes from normal wear and tear and exposure to hard water or severe environments, such as coastal locations. Digital images of colours may vary from the finished product. Colours produced at different times (different batches) can be slightly different. |
| Powder Coating | 5 Years | 6 months | No | Warranty is on fading in interior applications. Excludes chipping or scratches and products installed in any external situations (courtyards, pools. etc). |
| Anodised Aluminium | 7 Years | 6 months | Yes | Product is guaranteed to have a 25-micron anodising layer. Colours produced at different times (different batches) can be slightly different. Excluding scratches and blemishes from normal wear and tear and exposure to hard water or severe environments, such as coastal locations. |
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty only applies to defects which have arisen solely from faulty materials or workmanship, this does not apply to other defects which may have arisen as a result of, without limitation, the following:
Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact us. Our experienced customer service personnel will professionally deal with your enquiry.
Electropolishing is an electrochemical finishing process that leaves a smooth, ultra-clean finish and improves corrosion resistance of stainless steel.
| File | File Size | Download |
|---|---|---|
| Stormtech Care and Warranty 160926 | (1,168.1 KB) | download Download |
| File | File Size | Download |
|---|---|---|
| Decorative Finishes Warranty | (269.5 KB) | download Download |
